Managed Service
Managed Service
Our Managed Service is a comprehensive solution that provides businesses with the resources and expertise they need to manage their IT infrastructure effectively.
Our managed service includes the following:
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24/7 monitoring: Our team of experts monitors your IT infrastructure 24/7 to identify and resolve potential problems before they impact your business. -
Proactive maintenance: We proactively perform maintenance on your IT infrastructure to keep it running smoothly and prevent downtime.
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Patch management: We keep your IT infrastructure up-to-date with the latest security patches and software updates.
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Backup and recovery: We provide comprehensive backup and recovery services to protect your data from loss or corruption.
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Support: We provide 24/7 support
Service Offering
TNM Consulting provides a full range of services including consulting, engineering services and managed services on Dynamics 365. Our offerings include:
01 Multi-Tier Technical Support
Level 1 Help Desk for daily operations and user access management;
Level 2 Functional Support for troubleshooting application data, reports, and configurations;
Level 3 Technical Support for deep system infrastructure and Microsoft Dynamics platform maintenance.
02 Incident & Problem Management
Systematic issue categorization into four priority levels (Critical, High, Medium, Low) to ensure every technical glitch is investigated and resolved within strictly defined timeframes.
03 Microsoft Dynamics Ecosystem Maintenance
Direct coordination with Microsoft to resolve standard system errors; proactive application of critical patches and updates; and comprehensive database backup and recovery services.
04 Customization & Change Request Services
Ongoing maintenance of customized reports and developed functions; professional cost estimation and solution design for new system change requests to align with evolving business needs.
05 Guaranteed Service Level Agreements (SLA)
Commitment to maximum processing times ranging from 8 working hours for critical system-wide failures to 64 working hours for low-impact functional issues, ensuring business continuity.
06 Knowledge & Operation Management
Continuous knowledge management to optimize system usage; providing daily functional guidance; and managing user permissions and account security.
Project Methodology
The project methodology is selected based on the clarity of
requirements, stakeholder involvement, and the need for flexibility.
Waterfall
Agile
Hybrid
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Why TNM is your choice
Shape the
digital future
for your business
years of ERP success in
Southeast Asia
sectors and multi-field
projects
projects scored over
90 in CSS
Explore our customer success stories
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AZURE
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Microsoft Dynamics 365 - Certified
LS Retail Company an Aptos company
